Refund policy


Return & Refund Policy

At CrestNode, we strive to provide a smooth and satisfying shopping experience. If you're not completely satisfied with your purchase, we're here to help. 📦

Returns

We offer a 3-day return policy, which means you have 3 days after receiving your order to request a return.

To be eligible for a return, your item must:

  • Be unused and in the same condition as received.
  • Be in its original packaging with all accessories, tags, and manuals (if applicable).
  • Include the receipt or proof of purchase.

To initiate a return, please contact us at crestnode@gmail.com with your order details and reason for the return.

Please Note: Returns sent without prior approval will not be accepted.

Cash on Delivery (COD) Orders

To ensure smooth deliveries and reduce unnecessary returns, we request all customers to:

  • Provide a valid phone number and complete delivery address.
  • Be available to receive the courier or answer delivery calls.
  • Accept the order once it reaches your doorstep.

Repeated cancellation or refusal of Cash on Delivery orders may result in COD being unavailable for future purchases.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect product, contact us within 48 hours of delivery by emailing crestnode@gmail.com with clear photos or videos of the issue.

We will review your request and arrange a suitable replacement or refund where applicable.

Non-Returnable Items

The following items cannot be returned:

  • Personal care and hygiene products.
  • Customized or personalized products.
  • Perishable goods (food, flowers, plants, etc.).
  • Hazardous materials, flammable liquids, or gases.
  • Gift cards.
  • Products marked as Final Sale or purchased during special clearance offers.

If you're unsure whether your product is eligible for return, please contact us before placing your order.

Exchanges

We currently do not offer direct exchanges.

If your return is approved, you may place a new order for the desired item separately after the return process is completed.

Order Cancellation

Orders can be cancelled within 12 hours of placing the order or before they are processed for shipment.

Once an order has been packed or shipped, it cannot be cancelled.

European Union 14-Day Cooling-Off Period

If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days without providing a reason.

To qualify, the product must be unused, in its original packaging, with tags attached, and accompanied by proof of purchase.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved:

  • Refunds will be processed to your original payment method.
  • The refund may take 7–10 business days to reflect, depending on your bank or payment provider.

If 15 business days have passed since your refund was approved and you have not received it, please contact us at crestnode@gmail.com.

Contact Us 📧

If you have any questions regarding returns, refunds, or your order, please contact us:

Email: crestnode@gmail.com

We are always happy to assist you.